Delete your DUSQ account

This page explains how to delete your account in the DUSQ app (shown as "Dusq" by DUSQ on Google Play). The app is published by Ezymind Nexus, Inc.

Delete it in the app

1. Open the DUSQ app.
2. On Home, tap your profile picture at the top. If you haven't added a photo, tap the person icon.
3. In Profile & Settings, scroll to the bottom.
4. Tap Delete Account.
5. Tap Delete Account again to confirm.

Your account is deleted right away and you're signed out.

No app? Email us

Email info@dusq.com from the email address on your account, or include the phone number on your account. Use the subject "Delete my account". We'll reply to confirm it's you before we delete anything. You don't need to reinstall the app.

What we delete

Right away:

• your account and sign-in details
• your profile, such as your name, date of birth and sleep schedule
• your questionnaire answers and check-ins
• files you uploaded: sleep recordings, ear photos, and photos you added to chats or your profile
• the link between your account and your DUSQ

Within 30 days: your session history, sleep insights and night summaries, your chats and your coach's notes, processed sleep data and placement images, and app usage records. We erase these within 30 days of your request. You don't need to do anything else. Copies held in our backups are deleted as those backups expire.

Nights your DUSQ recorded but hadn't synced yet are lost.

What we keep, and for how long

• Order and payment records, for as long as tax and accounting laws require. Our store platform, Shopify, holds these.
• Your deletion request and our reply, as a record that we handled it.
• Security logs and error reports that may include your account ID or phone number, for up to 90 days.
• Delivery records of sign-in texts and emails, which our messaging providers keep on their own schedules.
• Your DUSQ's serial number and plan. These belong to the device, not to you.
• Readings stored on the DUSQ itself stay on the device until it's reset. We reset every DUSQ returned to us before it goes to anyone else.

Questions? Email info@dusq.com.

Ezymind Nexus, Inc., Newark, Delaware